Refund policy

30-Day Return & Refund Policy

Effective Date: October 1, 2026

30 days to make sure it's right for your journey.

We want you to feel confident choosing Relic Rove.

Our products are designed around how collectors move, organize, and carry what matters. If your purchase isn't the right fit, we offer returns on eligible products within 30 days of delivery.

We keep the process straightforward, with clear expectations for product condition, return shipping, and refunds.

Effective Date: October 1, 2026

1. Our 30-Day Return Policy

You may request a return within 30 calendar days of delivery for eligible products purchased directly from Relic Rove.

For purchases made in person at a Relic Rove-operated event, the 30-day period begins on the purchase date.

To qualify for a standard return:

The product must be unused, undamaged, clean, and in its original, resalable condition.
All original components, removable modules, dividers, inserts, straps, accessories, and other included items must be returned.
Original product packaging, hang tags, dust bags, and protective materials must be included.
Valid proof of purchase, such as an order confirmation or receipt, must be provided.
The return must be requested within the 30-day period and shipped within 14 calendar days after return instructions are provided, unless we agree otherwise.

You can inspect your gear at home. We encourage you to examine the compartments, check fit with clean, properly protected collector gear, and try on your Backpack or Sling indoors.

However, products must remain in new, unused condition to qualify for a standard return. Gear that has been used at card shows, conventions, trade nights, while traveling, or during other activities is not eligible for a change-of-mind return.

Opening the packaging or carefully inspecting a product does not, by itself, make it ineligible for return.

2. Return Shipping & Fees

For standard returns, including change of mind, preference, or fit:

Customers are responsible for return shipping costs.
Relic Rove does not charge a restocking fee for eligible standard returns.
Original shipping charges, including expedited shipping fees, are non-refundable unless the return is due to our error or applicable law requires otherwise.

We recommend using a trackable shipping service and packaging the product securely to help prevent damage in transit.

Please keep your shipping receipt and tracking information until your refund has been processed.

For customer-arranged return shipments, refunds are generally contingent on the returned merchandise reaching our designated return facility in eligible condition. Please contact us if your return shipment is lost or damaged so we can help review the circumstances and available options.

If your order arrives damaged, defective, or incorrect, Relic Rove will cover reasonable standard return shipping costs for an approved claim. See Section 7 below.

3. Items Not Eligible for Standard Returns

The following items are not eligible for standard change-of-mind returns:

Products that have been used, worn during normal activities, washed, altered, or damaged after delivery.
Products showing signs of use, including stains, odors, scratches, scuffs, significant creasing, or other wear.
Products missing essential original components, removable modules, accessories, or included materials.
Products damaged by misuse, accidents, improper care, modifications, or unauthorized repairs.
Personalized or custom-made products.
Gift cards and delivered digital products, subject to applicable law.
Products specifically identified as Final Sale before purchase.

Sale or promotional items are eligible for return unless clearly designated Final Sale at the time of purchase.

Apparel and hats: Eligible apparel and hats may be returned if unworn, unwashed, clean, and in original condition with all tags attached, unless specifically marked Final Sale.

Final Sale restrictions do not eliminate rights or remedies that apply to defective, damaged, incorrectly supplied, or otherwise nonconforming products under applicable law.

4. How to Start a Return

To request a return, contact our team at:

support@relicrove.com

Please include:

Your name.
Order number or proof of purchase.
Product name.
Reason for the return.

Photographs may be requested if the product is damaged, defective, incorrect, or its condition needs clarification.

Our team will review your request and provide return instructions if the product is eligible.

Please do not ship products back before receiving return instructions and an authorized return address.

Sending a product without return instructions may delay identification, inspection, and refund processing.

5. Refunds

Once your returned product has been received, we will inspect it to confirm that it meets the return eligibility requirements.

For approved returns:

Refunds are issued to the original payment method.
The refund covers the eligible product amount actually paid, including applicable refundable sales tax.
Original shipping charges are not refunded unless the return resulted from our error or applicable law requires otherwise.
Any applicable return shipping charges are the customer's responsibility, as described in Section 2.

We aim to inspect and process eligible returns within 5 business days after receipt at our return facility.

Once a refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

If a return does not meet eligibility requirements, our team will explain the issue and available options before taking further action.

6. Exchanges, Gifts & Store Credit

Exchanges

Exchanges may be offered for eligible, unused products, depending on inventory availability.

If an exchange is unavailable, an approved return may be refunded to the original payment method.

Customers are responsible for standard return shipping for preference-based exchanges unless Relic Rove agrees otherwise.

Gifts

Eligible gifts may be returned within the applicable 30-day period with proof of the original purchase.

Refunds to the original payment method can only be issued to the original payment account. A qualifying gift recipient may instead receive Relic Rove store credit for the eligible returned product amount.

Store Credit

Store credit may be offered as an alternative to a refund when appropriate. Choosing store credit is optional and does not eliminate an eligible customer's ability to request a refund to the original payment method under this policy.

Free return shipping is not automatically included with store-credit returns unless Relic Rove expressly offers it for the specific return.

7. Damaged, Defective, or Incorrect Orders

We take product quality and order accuracy seriously.

Please inspect your order after delivery. If something arrives damaged, defective, or incorrect, contact us as soon as reasonably possible, preferably within 7 days of delivery.

Email support@relicrove.com with:

Your order number.
A brief description of the issue.
Clear photographs of the affected product.
Photographs of the shipping packaging and label, if relevant.

We may request additional information to help determine the appropriate resolution.

For verified shipping damage, an incorrect item, or a qualifying defect present on delivery, Relic Rove will arrange an appropriate remedy, which may include a replacement, repair, or refund, consistent with applicable law.

When an approved resolution requires a product to be returned, Relic Rove will cover reasonable standard return shipping costs.

The requested 7-day notification period helps us investigate shipping and fulfillment problems promptly. It is not an absolute deadline that eliminates applicable warranty rights or other rights under law.

Manufacturing defects discovered after the 30-day return period may still qualify under our separate Relic Rove 1-Year Limited Warranty.

8. Cards, Collectibles & Other Personal Property

This Return & Refund Policy applies to the Relic Rove products purchased.

It does not provide insurance or return coverage for trading cards, graded cards, collectibles, electronics, cash, personal property, or other contents carried inside or stored with Relic Rove products.

Nothing in this policy limits rights or remedies that cannot legally be excluded or restricted.

9. Purchases Through Other Retailers or Marketplaces

This policy governs eligible purchases made directly through Relic Rove, including our website and Relic Rove-operated sales events.

Purchases made through third-party retailers, Amazon, TikTok Shop, or other marketplaces are subject to the applicable seller's or platform's return and refund procedures.

Please initiate those returns through the original purchase channel.

Our separate 1-Year Limited Warranty may apply to qualifying products purchased through authorized sellers, regardless of the retailer's standard return policy.