Privacy policy

Effective Date: October 1, 2026

This Privacy Policy explains how Relic Rove collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing, or interact with our online store.

Information We Collect

We may collect the following types of information:

Contact and account information: Name, email address, phone number, billing address, shipping address, and customer account details.

Order and transaction information: Products purchased, order history, payment status, shipping details, returns, refunds, warranty claims, and customer service records.

Payment information: Payments are processed by third-party payment providers. We do not directly store full payment card numbers.

Device and website information: IP address, browser type, device identifiers, pages viewed, referring URLs, cookie identifiers, and interactions with our website.

Marketing information: Email or SMS subscription status, marketing preferences, engagement with messages, promotions, surveys, and reviews.

User content: Reviews, photos, videos, testimonials, social media tags, comments, and messages you choose to submit.

How We Use Information

We may use personal information to:

Process, fulfill, ship, confirm, and support orders
Communicate with you about purchases, returns, warranty claims, customer service requests, and account activity
Operate, protect, troubleshoot, and improve our website and services
Personalize your experience and measure website, advertising, and marketing performance
Send marketing emails or text messages where you have consented or where permitted by law
Detect and prevent fraud, abuse, security incidents, and unauthorized transactions
Comply with legal, tax, accounting, product safety, and regulatory obligations

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, advertising identifiers, and similar technologies to operate the website, remember preferences, analyze traffic, understand marketing performance, and personalize content or advertising.

You can manage cookies through your browser settings and, where available, website cookie controls. Blocking cookies may affect website functionality.

How We Disclose Information

We may disclose personal information to:

Service providers that help us operate the store, process payments, fulfill orders, ship products, provide customer support, host the website, analyze performance, and send communications
Advertising, analytics, and marketing partners, subject to your choices and applicable law
Professional advisors, insurers, auditors, accountants, attorneys, and business support providers
Government authorities or other parties where required by law, subpoena, court order, investigation, or to protect rights, safety, or property
Successors in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction

Your Choices

You may unsubscribe from marketing emails using the unsubscribe link in the email. If SMS marketing is offered, you may opt out by replying STOP where applicable.

Browser settings may allow you to block or delete cookies. Some website functions may not work properly without cookies.

You may contact us to request access, correction, deletion, or other privacy assistance, subject to identity verification and legal exceptions.

California Privacy Notice

California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit certain sensitive personal information use, and not be discriminated against for exercising privacy rights if applicable law applies.

Relic Rove does not knowingly sell personal information for money. Some advertising or analytics activities may be considered “sharing” or targeted advertising under certain privacy laws.

If you are a California resident and have a privacy request, contact us at [support@relicrove.com].

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and improve our operations.

International Users

Relic Rove is intended for U.S. customers unless otherwise stated. If you access the website from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.