Backed by Our 1-Year Limited Warranty

Thoughtfully built for the collector journey. Covered against manufacturing defects in materials and workmanship for one year under normal use.

Normal wear, accidental damage, and contents are excluded. Full terms apply.

 

 

 

 

View Full Warranty Details:

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Relic Rove 1-Year Limited Warranty

Built for the journey. Backed by Relic Rove.

We believe collector carry gear should be thoughtfully designed, well made, and ready for wherever the hobby takes you.

That's why Relic Rove products are backed by a 1-Year Limited Warranty covering defects in materials and workmanship under normal, intended use.

If something isn't right because of a covered manufacturing defect, we'll work with you to make it right.

Below are the details of our warranty, including what's covered, what's excluded, and how to get support.

1. Who and What Is Covered

This Limited Warranty applies to new Relic Rove Collector Backpacks, Collector Slings, and Collector Carry Cases purchased directly from Relic Rove or through an authorized Relic Rove retail partner.

Coverage applies to:

  • The original retail purchaser.

  • The original gift recipient, provided the original purchase can be verified.

This warranty is non-transferable beyond the original purchaser or qualifying gift recipient, except where applicable law provides otherwise.

Products purchased secondhand or from unauthorized resellers, including unverified third-party marketplace sellers, are not covered by this Limited Warranty.

Purchasing through an online marketplace does not automatically exclude coverage. Eligibility depends on whether the product was sold by Relic Rove or an authorized Relic Rove seller.

Proof of purchase: A receipt, order confirmation, or other reasonable verification of an eligible original purchase is required. Product registration is not required to receive warranty coverage.

This warranty applies only to the Relic Rove product and its originally supplied components. It does not insure or provide warranty coverage for the cards, collectibles, electronics, or other personal property carried inside it.

2. Warranty Period

Coverage lasts for one (1) year beginning on:

  • The original delivery date for shipped purchases.

  • The original purchase date for in-person retail purchases.

If you notify Relic Rove of a potentially covered defect within the warranty period, your claim will remain eligible for evaluation even if the warranty period expires while the claim is being reviewed.

A repaired or replaced product remains covered for the remainder of the original warranty period or any additional period required by applicable law. Repair or replacement does not otherwise restart the one-year warranty.

3. What's Covered

This Limited Warranty covers defects in materials or workmanship arising during normal, intended use.

Depending on the product and circumstances, covered manufacturing defects may include:

  • Stitching and seams: Premature separation caused by defective stitching or construction.

  • Zippers and hardware: Manufacturing-related defects that prevent a zipper, pull, buckle, or closure from functioning as intended.

  • Straps and handles: Failures resulting from defective materials, stitching, or attachment points.

  • Structural components: Manufacturing defects that materially affect the product's intended function.

  • Materials: Premature material failure attributable to a manufacturing defect rather than ordinary wear or external damage.

Normal, intended use includes carrying and transporting appropriate collector gear and personal essentials within the product's designed capacity and limitations.

Coverage depends on the nature and cause of the issue. Not every product failure or sign of wear represents a manufacturing defect.

4. What's Not Covered

This Limited Warranty does not cover:

  • Normal wear and tear: Expected deterioration from regular use, including fabric softening, gradual abrasion, or ordinary aging.

  • Cosmetic wear: Scratches, scuffs, stains, fading, discoloration, or surface marks that do not materially affect product functionality.

  • Accidents or misuse: Drops, impacts, crushing, improper handling, abuse, neglect, or unintended use.

  • Overloading: Damage caused by exceeding the product's intended capacity or placing excessive force on straps, handles, zippers, or closures.

  • External damage: Cuts, punctures, burns, chemical exposure, water damage, extreme heat, or other external causes unrelated to a manufacturing defect.

  • Improper care: Damage caused by inappropriate cleaning, storage, or failure to follow applicable care instructions.

  • Alterations or repairs: Damage caused by modifications, repairs, or third-party services.

  • Loss or theft: Lost, missing, or stolen products and contents.

  • Transportation damage: Damage caused by third-party transportation or handling that is unrelated to a product defect.

Using a third-party accessory, replacement part, or repair service does not automatically void this warranty. However, damage or defects caused by such third-party products or services are not covered.

5. Cards, Collectibles, and Personal Property

Relic Rove products are designed to help collectors protect, organize, and transport their gear. However, no carry product can eliminate every risk associated with handling, movement, accidents, loss, or theft.

This Limited Warranty covers the Relic Rove product itself—not the contents carried or stored inside it.

To the maximum extent permitted by applicable law, Relic Rove excludes liability under this Limited Warranty for incidental or consequential damages, including loss of or damage to trading cards, graded cards, collectibles, electronics, cash, or other personal property carried in or stored with the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in this section excludes liability or limits remedies that cannot lawfully be excluded or limited, including applicable product-liability and consumer-protection rights.

6. How We'll Make It Right

If a covered manufacturing defect is confirmed, Relic Rove will, at its option and consistent with applicable law:

  1. Repair the affected product or component.

  2. Replace it with the same product, subject to availability.

  3. Provide a comparable replacement with equivalent or better functionality if the original product is unavailable.

  4. Provide a refund of the documented original purchase price if repair or suitable replacement is not appropriate or available.

Replacement products may differ in color or minor design details when the original version is no longer available.

We aim to resolve covered issues fairly, efficiently, and with as little inconvenience as reasonably possible.

7. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, we're here to help.

Contact: support@relicrove.com

Please provide:

  • Your name and order number or other proof of purchase.

  • The product name.

  • A brief description of the issue.

  • Clear photographs of the affected area.

Our support team may request additional photographs, a short video, or other relevant information if needed to better understand the issue.

Please do not send your product to Relic Rove until our support team provides return instructions.

We will first attempt to evaluate the issue remotely to help avoid unnecessary shipping, delays, and inconvenience.

Submitting a claim does not automatically establish warranty coverage.

8. Shipping and Inspection

Our goal is to resolve eligible warranty claims as efficiently as possible.

Many issues can be evaluated using photographs or video without requiring a physical return.

If a product needs to be returned for inspection, we will provide instructions and explain the applicable shipping arrangements before you send it.

For confirmed covered claims, Relic Rove covers reasonable standard shipping costs for any required product return, repair, or replacement delivery.

If physical inspection is required before coverage can be determined, our team will explain any potential customer shipping costs in advance. Reasonable standard return shipping costs will be reimbursed if the claim is approved as covered.

Expedited shipping or other special shipping arrangements are not included unless Relic Rove agrees otherwise or applicable law requires them.

9. Our Service Commitment

We aim to respond to warranty inquiries within 2–3 business days.

Some claims may require additional information or a physical inspection, which may extend the evaluation process.

We'll communicate the next steps and work toward a reasonable resolution.

We believe good customer service should be part of owning a Relic Rove product—not an obstacle to getting help.

10. Implied Warranties and Consumer Rights

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO ONE (1) YEAR, COINCIDING WITH THE DURATION OF THIS LIMITED WARRANTY.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty does not exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

11. Questions or Additional Support

If you have a question about your product or need help with a potential warranty issue, contact us.

Email: support@relicrove.com

Warranty provider: Relic Rove, LLC

We're committed to treating collectors fairly and building products and relationships that last.

Relic Rove

Protect what matters. Organize the journey. Move with confidence.